Policies and Cancellation  

Payment is a confirmation of agreement to the following policies: 

Refund policy: Please note that all payments for VIVA LA LENGUA™ experiences are non-refundable. Please try to make sure that you can attend the course and trip before booking it.  

CFAR Insurance: I strongly encourage you to purchase ‘Comprehensive Cancel For Any Reason’ insurance (CFAR) within 10 days of your purchase, so that you'll be able to recover your investment from your insurance provider, should you need to cancel.  

www.insuremytrip.com provides a variety of comprehensive cancel for any reason insurance options. Many CFAR insurance plans include medical insurance.  

NOTE: CFAR insurance may only be available to citizens of the US and Canada. Citizens of other countries may not be able to recover the costs of their experience if they have to cancel after purchasing.  

FAQ: Why isn’t my deposit refundable? We have to prepay vendors for the experience; therefore, we cannot offer refunds after participants make deposits. However, your travel insurance should cover a myriad of situations in which you may need to cancel your trip.  

What insurance is required? Travel medical insurance is required. For travel medical insurance, our minimum insurance policy coverage for medical emergency evacuation and repatriation is USD $200,000 (or equivalent in other currencies). We will verify that all travelers have such insurance in place and coverage as per the requirements listed above.  

We recommend the Insuremytrip marketplace where you will find a variety travel insurance options. You have the choice to use any travel insurance provider you'd like, as long as you send us proof of insurance at least one month before the scheduled departure. Failure to provide accurate proof of insurance prior to attending our trips will result in cancellation. **Please note many comprehensive cancel for any reason insurance plans include medical insurance.  

Will I have a roommate? Yes. VIVA LA LENGUA is designed to foster community.  

What if I don’t want to share a room with a stranger? While we encourage room sharing to foster a sense of community, we understand that some people aren’t comfortable with a roommate arrangement. For an additional fee, we can provide you with a room for yourself.  

Who will be my point of contact after booking? Please contact us as at info@heydrcort.com . We will respond to your inquiry within 24 hours. In addition to that, you’ll receive frequent email communication and other opportunities to connect with your VIVA LA LENGUA cohort in the months leading up to your trip.  

Do I need a visa to travel with VIVA LA LENGUA? Currently, Cuba requires a visa for U.S Citizens. We purchase your visa for this trip and the cost is included in the total price of the trip. For potential customers who aren’t U.S. Citizens, please use this free tool to determine your Visa requirements (https://www.visahq.com/citizens/ ).  

How does the payment plan option work? When you purchase a VIVA LA LENGUA Experience using a payment plan, a one-time deposit is due at purchase. Once a month, on the same numerical date of purchase, the remaining payments will automatically be charged on the card that you used to book. For example, if the initial purchase was made on 12/15, the following payments would be debited from your designated account on 1/15, 2/15, 3/15, etc. A service fee of 6% - 12% is applied to all payment plans. NOTE: Final payment is due no more than 60 days from the date of departure.  

Still have questions? Please shoot me an email directly at drcort@heydrcort.com!